Terms of service

OVERVIEW

Welcome to Fenestras24.com! The terms “we”, “us” and “our” refer to Fenestras24.com, the trading name of Prestilux SL. Fenestras24.com operates this online store and website, including all associated information, content, features, tools, products and services, to provide you, the customer, with a personalised shopping experience (the “Services”). Fenestras24.com uses Shopify to provide the Services to you.

The terms and conditions below, including all policies they refer to (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully. They contain important information about your legal rights and address matters such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you are not authorised to access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By accepting these Terms of Service, you confirm that you are of legal age under the laws of your place of residence and authorise us to allow any minor members of your household to use the Services on devices that you own, purchase or manage.

To use the Services, including visiting our online store or purchasing products, we may ask you to provide certain information, such as your email address and billing, payment and delivery details. You confirm that all information provided is accurate, up to date and complete.

You are responsible for maintaining the security of your account and for all activities carried out through it. You may not transfer, sell or license your account.

SECTION 2 – OUR PRODUCTS

We make every effort to provide product descriptions that are as accurate as possible. Please note that product colours and appearance may vary depending on display settings and differences between devices.

All product descriptions may be changed at any time. We reserve the right to discontinue a product or limit the quantity available per customer or region.

SECTION 3 – ORDERS

By placing an order, you make an offer to purchase. Fenestras24.com reserves the right to accept or reject orders. Orders are accepted only after our confirmation and once payment has been received and processed.

Please check your order carefully. Once it has been accepted, we may not be able to accept its cancellation. If an order is rejected or cancelled, we will notify you using the email address or telephone number provided.

Returns and exchanges are permitted only in accordance with our Returns Policy. Orders are intended exclusively for personal use and may not be resold for commercial purposes or exported.

SECTION 4 – PRICES AND BILLING

Prices, discounts and promotions may change without prior notice. The prices displayed apply at the time of ordering and exclude taxes, delivery charges and import duties unless otherwise stated.

You are responsible for providing and maintaining accurate, up-to-date purchase and payment information.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are approximate. We are not responsible for delays caused by carriers, customs or other factors beyond our control. Once the goods have been handed over to the carrier, risk and ownership transfer to the customer.

SECTION 6 – INTELLECTUAL PROPERTY

All content, trade marks and materials appearing within the Services are owned by Fenestras24.com, its affiliates or its licensors and are protected by intellectual property law. Their use is authorised for personal, non-commercial purposes only.

You may not copy, reproduce, distribute or use the content without written permission.

SECTION 7 – OPTIONAL TOOLS

Some tools are provided by third parties. We are not responsible for these tools and provide them “as is”. Their use is entirely at your own risk and subject to the relevant third party’s terms and conditions.

SECTION 8 – LINKS TO EXTERNAL THIRD-PARTY WEBSITES

Our Services may contain links to external websites. We are not responsible for the content of these websites or the consequences of using them. Visits to and interactions with external websites are at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Fenestras24.com uses Shopify to provide its services. However, all purchases are made directly with Fenestras24.com. Shopify is not responsible for transactions between you and Fenestras24.com.

SECTION 10 – PRIVACY POLICY

Personal information is covered by our Privacy Policy. Shopify also processes personal data to provide the Services. Please read the privacy policy carefully.

SECTION 11 – FEEDBACK

By submitting feedback, you grant us a worldwide, sublicensable, royalty-free licence to use it. You warrant that you own the feedback and that it does not infringe any third-party rights.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors, inaccuracies or omissions and to cancel orders if information is incorrect.

SECTION 13 – PROHIBITED USES

Use of the Services is permitted for lawful purposes only. Prohibited activities include, without limitation, illegal activities, intellectual property infringement, spam, viruses and disruption of the Services.

SECTION 14 – TERMINATION

We may terminate access to the Services at any time. Provisions relating to intellectual property, liability, indemnification and confidentiality remain in effect after termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and products are provided “as is”, without any express or implied warranty, unless expressly stated otherwise.

SECTION 16 – LIMITATION OF LIABILITY

To the extent permitted by law, Fenestras24.com is not liable for direct or indirect losses or damage arising from the use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify Fenestras24.com, Shopify and their affiliates against all claims and costs arising from your use of the Services or your breach of the terms and conditions.

SECTION 18 – SEVERABILITY

If any provision is invalid or unenforceable, the remaining terms remain in effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

A failure by Fenestras24.com to exercise a right does not constitute a waiver of that right. These terms and conditions constitute the entire agreement.

SECTION 20 – ASSIGNMENT

You may not transfer rights or obligations without written permission. We may transfer rights and obligations without your consent.

SECTION 21 – GOVERNING LAW

These Terms are governed by Dutch law and are interpreted in accordance with the competent courts in the jurisdiction where Fenestras24.com has its registered office.

SECTION 22 – HEADINGS

Headings are provided for information only and do not affect the terms and conditions.

SECTION 23 – CHANGES TO THE TERMS OF SERVICE

We reserve the right to modify the terms and conditions. Updates will be published on the website and will take effect on the date indicated.

SECTION 24 – CONTACT DETAILS

For any questions about these Terms of Service, please contact:

Fenestras24.com (Prestilux SL)
Email: info@fenestras24.com
Telephone: +44 7888 865610
Office 21836
182-184 High Street North
East Ham
London
E6 2JA
United Kingdom