Reimbursement policy

Return Policy – Fenestras24.com

At Fenestras24.com, we strive for complete customer satisfaction. Below you will find our return policy:

1. Custom-made windows and doors
All windows and doors that are custom-made especially for you can not returned or exchanged This applies because these products are specifically tailored to your requirements and dimensions. We recommend that you carefully check your order before placing it.

2. Standard products (such as transmitters and accessories)
Standard products that are not custom-made can within 14 days of receipt be returned, provided they are in their original condition and packaging. Return costs are at the customer's expense, unless the product is defective or has been delivered incorrectly.

3. Defective or incorrectly delivered products
If a product is defective or does not match your order, please contact our customer service department. We will ensure that the product is replaced free of charge or that the purchase price is refunded.

4. Return process

• Please contact our customer service department at [email address] or [phone number] to register your return.

• Please state your order number and reason for return.

• Follow the instructions provided by our customer service department for returning the product.

5. Refund
Once we have received and inspected your returned product, the purchase price will be refunded within 14 days using the same payment method used for the purchase.