Shipping policy
At Fenestras24.com, we strive to ensure that your orders are delivered safely and on time. Below you will find shipping information per product type and per country.
1. General
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All orders are carefully packaged to prevent damage during transport.
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After transfer to the carrier, the risk and ownership of the products are transferred to the customer.
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Delivery times are estimates; delays due to carriers, customs, or other factors beyond our control are possible.
2. Standard and stock products
These are products such as accessories and supplies that are in stock:
| Destination | Delivery time |
|---|---|
| Belgium | 3–7 business days |
| Netherlands | 3–7 business days |
| France | 5–10 business days |
| Spain | 5–10 business days |
| United Kingdom | 5–10 business days |
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Deliveries are made via reliable carriers with track & trace.
3. Custom-made products
These are products such as windows, doors, garage doors, roller shutters, screens, pergolas, and other custom solutions:
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Delivery time: Depending on the composition of the order, usually 4–6 weeks.
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Products are professionally packaged and delivered by specialized carriers.
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For large or heavy products, we will contact you to schedule a delivery appointment.
4. Additional information
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Any import duties, customs fees, or taxes incurred when shipping to other countries are the responsibility of the customer.
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We are not liable for delays or damage caused by carriers.