Privacy policy

Last updated: May 20, 2026

Fenestras24.com manages this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the "Services"). Fenestras24.com is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction on the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you indicate that you have read this Privacy Policy and that you understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information," we mean information that identifies you or another person, or that could reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or that has been de-identified so that you cannot be identified or reasonably linked to it. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact information including your name, address, billing address, delivery address, telephone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account details including your username, password, security questions, preferences, and settings.
• Transaction details including the items you view, place in your shopping cart, add to your wish list, or purchase, return, exchange, or cancel, as well as your previous transactions.
• Communication with us including the information you include in your communications with us, for example when sending a customer support query.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically via the Services including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other external parties.

How we use your personal information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Delivering, adapting, and improving the Services. We use your personal information to provide you with services, including to perform our agreement with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send you notifications regarding your account, to process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange for shipping, facilitate any returns and exchanges, enable you to post reviews, and create a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, text message, or postal mail, and to show you online advertisements for products or Services on the Services or other websites, including based on items you have previously purchased or added to your shopping cart and other activities on the Services.
• Security and fraud prevention. We use your personal information to verify your account, to provide a secure payment and shopping experience, to detect, investigate, or take action against potential fraudulent, illegal, unsafe, or malicious activity, to protect public safety, and to secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account login information secure. We strongly recommend that you do not share your username, password, or other access information with anyone else.
• Communicating with you. We use your personal information to provide you with customer support, to respond to you, to provide you with effective Services, and to maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable laws or to respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this privacy policy. Such circumstances may include:

• With Shopify, sellers, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping);
• With business and marketing partners to provide marketing services and advertise for you; For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you live, you may have the right to ask us not to share information about you in order to show you targeted ads and marketing based on your online activities across different merchants and websites.
• When you instruct us, request us, or otherwise give us permission to provide certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our group of companies.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be sent to and shared with Shopify, as well as third parties who may be located in countries other than your country of residence, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that contain data and information obtained from your interactions with our store, along with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights regarding the use of your personal information for these purposes. For more information about how Shopify uses your personal information and any rights you may have, please visit the Shopify Privacy Policy for Customers Depending on where you live, you may have certain rights regarding your personal information. Portal link to Shopify's privacy policy.

Websites and links from external parties

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without restriction as to its use by us or any third party. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with his or her personal information, you may contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not knowingly “share” or “sell” (as those terms are defined in applicable law) personal information from individuals under the age of 16.

Security and retention of your information

Please be aware that no security measure is perfect or impenetrable, and that we cannot guarantee "perfect security." In addition, information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide you with Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases we may refuse your request as permitted by law.

• Right of access/knowledge. You may have the right to request access to personal information we hold about you.
• Right to erasure. You may have the right to request that we delete personal information we hold about you.
• Right to correction. You may have the right to ask us to correct inaccurate personal information we hold about you.
• Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Manage communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option provided in our emails to you. If you unsubscribe, we may still send you non-promotional emails, for example, about your account or orders you have placed.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal information and any rights you may have, including rights relating to data processed by Shopify, please visit https://privacy.Shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable law, you may designate an agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we require the agent to prove that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you have the right to appeal our decision by contacting us using the contact details below, or by submitting your complaint to your local data protection authority. For the EEA, you will find a list of the responsible supervisory authorities for data protection. here.

International transfers

Please note that we may transfer, store, and process your personal information outside of the country where you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's model contract clauses, or equivalent contracts issued by the relevant competent authority in the United Kingdom, where applicable, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to this privacy policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please call or email us at info@fenestras24.com or contact us at Calle Pablo Picasso 1, Dehesa de Campoamor, A, 03189, ES For the purposes of applicable data protection legislation, we are the controller of your personal information.